Help & FAQs

You're on our new Canadian site which enables us to offer local shipping to you, our Canadian customers, from our new warehouse in Squamish. For returns and exchanges you will now be able to ship anything back for exchange to our hub in Squamish, BC, Canada.

SHIPPING

Shipping is FREE for orders over CAD$100.

For orders less than $100 shipping is a flat rate of CAD$25.

We ship via our designated courier, UPS.

We reserve the right to select the best shipping method depending on your order size and area. In most cases your order should arrive in 5 – 10 business days.

ORDER CONFIRMATION & PROCESSING TIMES

Once you’ve completed your order you will receive an order confirmation e-mail. We aim to have all orders processed within 2 business days. Timing may vary.

Orders will be processed during normal PDT business hours Monday to Friday and shipped via our Squamish Warehouse. All orders placed on weekends and public holidays will be processed on the next available business day. Shipment and delivery of orders is based on product availability, payment processing time and distribution centre processing time.

The time frames above are estimates only, and DHaRCO makes no guarantees nor accepts any liability for deliveries that occur outside these estimates.

PRODUCT AVAILABILITY

Although we endeavour to keep stock lists up to date, unavailable stock may be displayed online. In the case of an order being placed which is not available we will contact you to process a refund or to find a suitable alternative.

We want to ensure that you are satisfied and ready to ride with your DHaRCO purchase.

Please visit our Return / Exchange Hub to submit your return request.

Return Eligibility & Timelines

• 30-Days to Return or Exchange: We offer a 30-day exchange, credit or refund on all items, including discounted items*, starting from the delivery date. The 30-day return or exchange windows apply strictly from the delivery date.
• *During Sales Periods: Sale items are eligible for exchange or store credit only. Full-priced items can still be refunded within 30 days of the delivery date.
• Custom Printed Gear: We do not accept returns or exchanges on custom printed gear, except in cases where the item is deemed faulty.
• Condition of Items: Items must be returned in saleable condition: unworn, undamaged, clean, and in original packaging with all labels attached.
• Proof of Purchase: A valid proof of purchase is required for all returns, refunds, or exchanges.

Shipping & Process

• Return Postage: The buyer is responsible for arranging return shipping and paying return postage costs.
• Tracking: We recommend using a shipping service with tracking and retaining your tracking number. DHaRCO cannot be held responsible for packages delayed or lost in transit.
• Prefer to return in-person? Visit our Squamish BC Showroom and our team can help you out!

Warranty & Faulty Goods

If you receive an item that is faulty or unfit for purpose:

• You can request a replacement item or a full refund using the link at the bottom (including original delivery costs).
• Inspection & Assessment: DHaRCO will inspect the goods to determine the cause. Please note that faulty goods do not apply to items that have been damaged due to a crash or general use, wear and tear. Nor will items be considered faulty if the care instructions have not been followed.
• Postage Reimbursement: We will refund your reasonable postage costs incurred from returning an item if we determine the product is faulty.
• https://docs.google.com/forms/d/e/1FAIpQLSd5hE6PkIYpG-gdpqwFaDCNygY3QfXUDjpV_M9gdRkNy3Nocw/viewform

All payments are processed and charged in CAD.

We accept VISA, Mastercard and AMEX through our secure SHOPIFY payment gateway online.

You can also choose to pay via ShopPay at the Checkout.

All customers will be automatically added to our mailing list, from which you can unsubscribe at any time. Your details will not be passed onto any third parties for marketing purposes.

Your details are only passed to third parties, such as the eWay payment gateway or Australia Post, where necessary to make a purchase.

Your personal information will be protected by the password you have created. It is your responsibility to keep this password safe.

By consenting to DHaRCO’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

We value your privacy and the information you consent to share in relation to our SMS marketing service. We may use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send promotional and informational messages via SMS.

By making a purchase online you agree to DHaRCO’s privacy terms listed above.

At checkout you will find a coupon section. Please enter your coupon details and your cart totals will be updated accordingly. Note: We have recently moved platforms and have endeavoured to transfer over all unused coupons. If you have an issue using a coupon, please contact us at ride@dharco.com

If you have a question, you can email the DHaRCO crew at: ride@dharco.com

If you prefer to chat to a team member, here's where to call.

Our local Customer Service Team is located in Squamish, BC, Canada. The number is: 1 (604) 330-2083

If you're wanting to talk to someone in another DHaRCO location, see below

Australia: +61 478 436 592

USA: +1 (828) 903 9440

Europe: +31 6 8237 9444

If you're interested in becoming a DHaRCO dealer fill in your information in this linkand we'll get back to you shortly!

Link here to our STOCKIST PAGES. We sell 70% of our gear through our valued retail partners! If you're looking for some new kit be sure to hit them up.