Why do the promotions change during the sale?

We're keeping things fun throughout our End of Season Sale! 🎉

Our sale kicked off with up to 60% off, and throughout the sale we're mixing things up with different chances to win some rad prizes, free gifts and the occasional extra deal..

Lots of our customers come back for more than one order during the sale, so we like to keep things fun with something different every day or two!

Most of our daily promotions are giveaways, so if you ordered yesterday, you had the chance to win something different! We change things up every day or two to keep the fun going and give everyone a chance to get involved.

We do occasionally offer extra discounts on selected items as we clear out our remaining stock, but there's always a bit of a gamble in waiting. Shopping early means the best choice of styles, colours and sizes, while waiting might mean missing out on your favourites.

And remember, the whole sale is about clearing out the remaining gear before our new season arrives. Once it's gone, it's gone! 🤘

I ordered yesterday and now there's a different promotion!

That's all part of the fun! Most of our changing promotions are chances to win prizes, rather than additional discounts. So when you placed your order, you had the chance to win whatever was up for grabs that day!

We change the prizes regularly, and occasionally offer extra deals on selected products too.

We have a Pants and Shorts deal for 24 hours only - this is to help clear out our remaining stock before the new season arrives.

The benefit of shopping early is getting the best pick of styles, colours and sizes. We're already running low on quite a few items, so while there might be an extra deal later in the sale, there's no guarantee your favourites will still be available!

All promotions are only valid during their advertised period and can't be applied to previous orders. 🤘

PROMOTIONS SO FAR

Here's what's happened so far:

• Gifts with Purchase - Water Bottle and Utility Towel (all gone) and a Crankbrothers Pump (also gone)
• Day 1 & 2: Shop & Win - DJI Camera (1pm Mon Nov 2 - 1pm Wed Nov 4)
• Day 3 & 4: Shop & Win - Igloo KoolTunes Cooler (1pm Wed Nov 4 - 1pm Fri Nov 6)
• Day 5 & 6: Win Your Order Back - 20 lucky customers got their orders refunded! (1pm Fri Nov 6 - 1pm Sun Nov 8)
• Day 7 & 8: Shop & Win - DJI Drone (1pm Sun Nov 8 - 1pm Tue Nov 10)
• Day 9 & 10 : Shop & Win - Commencal Muc-Off Team Jerseys (1pm Tue Nov 10 - 1pm Thu Nov 12)
• Day 10: Extra Bottoms Deal - 50% off pants and shorts for 24 hours to help us clear remaining stock (1pm Wed Nov 10 - 1pm Thu Nov 12)
• Day 11 onwards : Deeper Discounts - Score Further Price Drops on Selected Styles (1pm Thu Nov 12 until our Sale ends)

All times in PDT

And we're not finished yet! Keep an eye on the website for what's happening next. 🤘

CAN I ENTER THE SHOP & WIN if I don't SHOP?

Yes! If you want to enter to win something you can, see the Sign Up page to enter any of the SHOP & WIN promos. 

We have different deals running throughout the sale, and our promotions are only valid during their advertised period. Shopping early means you get the best pick of styles, colours and sizes, while later deals help us clear out the remaining stock.

All promotions are only valid during their advertised period and can't be applied to previous orders. 🤘

FINAL SALE – Items marked FINAL SALE cannot be returned or exchanged. These items are heavily discounted at 70–80% off and priced to clear. 

SALE ITEMS – Can be exchanged or returned for store credit within 30 days of receiving your order. No refunds on sale items.

FULL PRICE ITEMS – Can be exchanged or returned for a refund within 30 days of receiving your order.

Processing a Return

Please allow up to 2 weeks for us to process your return once it reaches our warehouse. Please keep in mind that we can't guarantee stock availability until your return has been processed.

Start a Return Here: RETURNS HUB

Want to secure your size now?

If you'd prefer to secure the items you want while they're still available, you're welcome to place a new order online.

As sale items are only eligible for exchanges or store credit, please follow these steps:

1. Place a new order for the items you want.
2. Submit your return request (RETURNS HUB), selecting store credit. In the notes explain you have made a new order, and that you request a refund instead. Make sure to provide the new order number.

Once your original return has been received and processed, our team can arrange a refund to your original payment method instead of store credit.

This option is only available when you've placed a replacement order. FINAL SALE items remain excluded.

If you did the return already through the return hub, but now want to make a new order to secure your size please email the team (ride@dharco.com) with your new order number and let us know the RMA# which is the returns number. We can then edit the refund to original payment method for you.

We do our best to process orders quickly, so changes can be tricky!

If you've ordered the wrong item, please contact our team ASAP and we'll do our best to help. However, due to the high volume of enquiries during the sale, we may not get to your message before your order is processed. Contacting us does not put your order on hold, so we cannot guarantee any changes.

If your order has already been processed, you'll need to follow our standard returns process, provided your items are eligible for return.

If your order hasn't been processed yet, we may be able to update your shipping address.

Please contact us by phone or email ASAP. However, we're receiving a high volume of enquiries during the sale, so your order may be processed before we get to your message. We cannot guarantee address changes, even if you've contacted us before your order ships.

We can only cancel orders that haven't already been processed.

Please contact us ASAP if you'd like to cancel, but keep in mind that contacting us does not put your order on hold. Due to the high volume of enquiries during the sale, your order may be processed before we're able to respond.

Once processed, orders cannot be cancelled. You'll need to follow our standard returns process, provided your items are eligible for return.

Email us at ride@dharco.com and ensure to include your order number and all relevant details so we can promptly help you. 

If you prefer to chat to a team member, or need a more urgent response, please call us:

• Australia, New Zealand and International:  02 8503 4465 (+61 2 8503 4465 if calling from overseas)
• Europe and UK:   +31 3 4671 5839
• Canada:   +1 (604) 330 2083
• USA:   +1 (253) 904 3569

A little heads up during our sale! We receive a much higher volume of enquiries than usual, and we have extra people assisting over this time - but please understand that responses may take a little longer. Our team is working hard to get back to everyone as quickly as possible, and we really appreciate your patience and kindness towards our crew!

We're processing a huge volume of orders during the sale, so dispatch may take a few extra days.

Our warehouse team is working hard to get your gear out as quickly as possible! You'll receive an email with tracking details as soon as your order ships.

Please allow up to 2 weeks.

Your confirmation email should arrive shortly after placing your order. If you haven't received it, please check your spam folder first.

If it's still missing, get in touch with our team so we can check that your order went through.

Do I need a code to get the sale pricing? 
No need to enter any codes, sale pricing will automatically display on the site with up to 60% off across all products, excluding our Protection line.

How do I enter any of the promotions? 
Easy, just make a purchase during the nominated time for each promo, and you will automatically go into the draw.

Can I use a discount code during the sale? 
All discount codes will be disabled during the sale.

Is the entire product range included in the sale? 
Everything will be on sale except for our Protection line. Discounted amounts will vary depending on the item.

Why can I not order a custom jersey? 
We have turned off custom jerseys for the sale as we do not have time during the sale.

Will you be getting this item back in stock during the sale? 
Once the sale has started we will not be restocking items during the sale.